TERMS & CONDITIONS
Our shipping rates are calculated by the amount spent per delivery address and are listed below based on FedEx's 2 Day Flat Rate.
Orders placed online will be processed within 2 business days, except during the busy holiday seasons of Thanksgiving, Christmas, Valentine’s Day, Easter, and Mother’s Day (3-5 business days).
– 2nd Day Flat Rate: $15 per shipment
Your chocolates’ freshness is our top priority, so when we ship to destinations over 68º we will add ice packs and cooling materials. These are necessary to preserve the integrity of your chocolates.
We do not ship packages over on Friday or weekends; those orders will be held until the following Monday. This is to avoid products being stored in a non-climate controlled shipping facility over the weekend. No orders are processed on Fridays unless arrangements are made by phoning our store at 501-943-7570.
Please keep in mind that orders received after 2 pm will be considered placed the following day.
Signing for your chocolates
Our packages are shipped with a Signature Release, which allows FedEx or USPS to leave packages without a signature. We found that this policy works best for most of our clients. This avoids the possibility of chocolate being held overnight in a hot storage facility where it may melt.
If you require any arrangement other than Signature Release, please call our sales team via email at firstname.lastname@example.org to make an arrangement.
We do not ship to PO Box addresses.
Errors in placing your order
The accuracy of the billing and shipping information you provide is crucial in making sure your delivery is prompt. Cocoa Belle Chocolates is not responsible for errors in the information, and costs resulting from such errors will be charged to you.
As all of our products are sensitive to weather conditions, our customer service team may determine that your order might not arrive in an ideal condition if we ship in the manner you have selected. The customer service team will therefore fulfill your order and ship it by the best means possible.
NO return of perishables will be accepted for a refund.
Track Your Order Here with your FedEx tracking number(s).
Delivery dates cannot be guaranteed.